get 100% refund should you receive wrong/damaged/defective products. (option to claim refund lasts 7 days from the date you receive your order.)
to claim your refund, all you need to do is email us the issue you are facing along with a product picture at firstname.lastname@example.org
please note that
1. since all products are made to order, option to exchange is not applicable.
2. refund will be issued against your original payment mode.