return policy

return/refund policy

our return/refund policy lasts 7 days from the date you receive the product. if 7 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

to be eligible for a return/refund, your item must be unused and in the same condition that you received it. it must also be in the original packaging.

to initiate your return/refund, send us a mail at shop@notjussayin.com with your order number, issue faced, and an image of the product and we will guide you further.

please note that the refund will be issued against your original payment mode.

please do not send your purchase back to the return address without prior confirmation from our side.

exchange policy

we only replace items if you received defective/damaged or wrong item. if you need to exchange it for the same item, send us an email at shop@notjusayin.com.

please note, option to EXCHANGE size is NOT available! we request you to refer size chart before placing an order. (t-shirts are slim fit, if you prefer regular/comfortable fit, we recommend you order a size larger than you usually purchase.)

**please note that you may have to pay for shipment cost in case of return/refund/exchange

late or missing refunds (if applicable)

if you don’t receive a refund, first check your bank account again.
then contact your credit card company, it may take some time before your refund is officially posted.
next contact your bank. there is often some processing time before a refund is posted.

if you’ve done all of this and you still have not received your refund yet, please contact us at shop@notjussayin.com.

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